To reserve your appointment, a valid card is required at the time of booking. Appointments totaling $100 or more also require a $25 deposit (see Deposit Policy). Don’t worry— your card won’t be charged unless the appointment is canceled or rescheduled with less than 48 hours' notice or you no-show. This time is set aside just for you and can’t be offered to someone else on short notice, so we truly appreciate your commitment to your scheduled time.

To secure appointments totaling $100 or more, a $25 non-refundable deposit is required at the time of booking. Your deposit will be applied toward your final service total at checkout.

Deposits are not held as account credits. If your deposit is eligible to be transferred, it must be applied to a newly scheduled appointment at the time of rescheduling and cannot be held for a future booking.

Please Note:

• Deposits are non-refundable for any reason.

• If you reschedule more than 48 hours before your appointment, your deposit may be transferred to your new appointment. To ensure your deposit transfers correctly, please use the reschedule link in your confirmation email.

• If you cancel, no-show, or reschedule within 48 hours of your appointment, your deposit will be forfeited. A new deposit will be required to rebook, and the remaining balance of your scheduled service(s) will be charged to the card on file in accordance with our Cancellation Policy.

Any changes to your appointment must be made more than 48 hours before your scheduled appointment time to avoid cancellation fees. Your appointment time is reserved exclusively for you, and last minute cancellations or reschedules often leave us without enough time to offer that appointment to another client.

• Cancellations or reschedules made within 48 hours of your appointment will be charged 100% of the total booked service(s).

• No-shows will be charged 100% of the total booked service(s) and will not be eligible to book future appointments.

• After two (2) cancellations or reschedules, regardless of notice given, a non-refundable deposit may be required to secure future appointments.

We truly appreciate your understanding and respect for our time so we can continue providing the best experience for every client.

Please arrive on time for your appointment. If you think you'll be late, please let us know as soon as possible. We'll always do our best to accommodate you!

Clients arriving more than 10 minutes late may be subject to a late fee or the appointment may need to be canceled if there is no longer enough time to complete the service. If your appointment is canceled due to late arrival, you will be charged 100% of your booked service(s).

To keep the studio calm and comfortable for everyone, we kindly ask that you come to your appointment on your own. Children who are able to sit quietly and patiently in the lobby for the duration of your service are welcome. However, children are not permitted in the service area.

We happily accept the following forms of payment:

• Cash (preferred)

• Debit Card

• Credit Card

• Contactless Payments (Apple Pay, Google Pay, etc.)

• Cash App

Please note: Venmo and Zelle are not accepted as payment for services.

Gratuity: Tips are never expected, but they're always appreciated. Gratuities cannot be added to card payments and may be given by cash or Venmo only.

Please refrain from phone use during your appointment. Scrolling, texting, or talking can cause movement that disrupts your service and may cause irritation. Silence your phone, relax, and enjoy a little “you time.” ♡

Laptops and phone calls are not permitted during services, but small headphones with music or a podcast are always welcome!

Whether you simply don’t feel like talking, just want to relax, or are feeling anxious or overstimulated, please ask for a "Silent Appointment” — no judgement & no questions asked!

There will be music playing & conversation will be kept minimal. Just comment "Silent Appointment" at the time of booking.

You’ll receive a confirmation email right after booking, a text reminder three days before your appointment, and an email reminder 24 hours before— just to make sure your appointment doesn’t slip your mind!

Please arrive to your appointment with a cleansed face free of makeup. Failure to do so leads to having to spend extra time cleansing which cuts into your appointment time and will result in your lashes not being as full as they could be.

Mini fills — these are considered 'refreshers' in case you have an occasion where you need your lashes at their very best! Usually done within 7 days of last fill or full set.

Lash Fill (usually around 2 weeks) — you must have at least 50% of your lashes remaining. If you do not, you will be charged an additional $20 extended fill fee or for a full set depending on how sparse your lashes are.

Lash Fill PLUS (usually around 3 weeks) - you must have at least 40% of your lashes remaining. If you do not, you will be charged an additional $20 extended fill fee or for a full set depending on how sparse your lashes are.

Anything over 3 1/2 weeks (23 days) will be considered a full set. No exceptions.

Foreign fills (working on top of another artist’s work) is an additional $35. Please note: we reserve the right to refuse this service and recommend a removal.